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Service Diagnosis Guide

The following is a guide intended for use by qualified service personnel only. CAUTION: High Voltage and refrigerant under high pressure present. The troubleshooting guide is also available in printable PDF format

PROBLEM POSSIBLE CAUSE SOLUTION
Compressor will not start Broken or loose wire. Check all wire & connections.
  Compressor off on internal overload. Allow to cool; will start automatically.
  Low voltage to unit. Check voltage and correct.
  High pressure switch tripped. Press reset switch.
  Low pressure switch tripped Check refrigerant charge.
  Compressor discharge temperature switch tripped. Check refrigerant charge.
  Defective start relay, start capacitor, run capacitor, transformer or compressor. Replace defective component.
Dehumidifying coil iced up. Return air below 45°F. Raise return air temperature.
  Filters dirty or clogged. Replace filters.
  Low air flow. Check blower motor and belt.

Adjust blower speed.

Check blower rotation

Check duct design. Refer to manual for proper sizing and design.
  Low refrigerant charge. Add Refrigerant (see charging procedure).
  Bad expansion valve. Replace expansion valve.
  Restricted drier. Replace drier.
  Restricted distributor tubing. Replace distributor tubing.
  Restricted distributor. Replace distributor.
High head pressure Low air flow. Adjust blower speed.
  Return air short cycling. Check duct design and readjust supply and return air registers.
  Refrigerant overcharge. Adjust refrigerant (See charging procedure).
  Non-condensable in system. Evacuate and recharge system.
  Dirty coils. Clean all coils in unit and remote if equipped.
  Dirty filters. Replace filters.
Head pressure switch tripping (same as above) Blower running too slow. Adjust blower speed up.
  Blower turning backwards. Change blower rotation (3 phase only).
  Motor going off on internal overload. Check for rated AMP draw. Replace motor if defective.
  Dirty filters. Replace filters.
  Supply and return air registers restricted or blocked. Remove restrictions or blockages.
  Refrigerant overcharge. Adjust refrigerant (see charging procedure).
  Dirty coils. Clean all coils in unit and remote if equipped.
  Defective head pressure switch. Replace head pressure.
Low head pressure Low refrigerant charge. Add refrigerant (see charging procedure).
  Return air temperature too low. Return air temperature must be minimum 45°F.
High suction pressure High air flow. Incorrect duct work causes stratification of air on inlet.
  Return air temperature too high. Lower temperature in room.
  Defective compressor. Replace compressor.
Low suction pressure Refrigerant charge low. Adjust refrigerant (see charging procedure).
  Low air flow. Adjust blower speed. Check blower, motor and pulley.
  Return air temperature too low. Raise return air temperature.
  Dirty filters Replace filters.
High humidity in space Incorrect duct work. Check duct work design (see manual).
  Low air flow. Adjust blower. Check blower, motor and pulley.
  Dirty filters. Replace filters.
  Outdoor condenser not operating properly. Clean outdoor coil and check blower, motor and belt.
  Refrigerant system overcharge. Check pressures. Adjust per manual.
  Unit too small or not enough capacity to handle humidity and problem. Refer to guide lines regarding sizing dehumidifiers for load and applications.

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Dehumidifier Corporation of America
W53 N550 Highland Drive - P.O. Box 917
Cedarburg, WI 53012
(262) 377-7501 - Fax: (262) 377-7502
Toll Free: 1-888-883-7602
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